Glossary

Service catalogue

Also called: service catalog

The register of an organization's services and offerings with owner, value proposition, criticality, cost or price, implementing capabilities and supporting CIs.

The register of an organization's services and offerings with owner, value proposition, criticality, cost or price, implementing capabilities and supporting CIs. It is an operational view of the business model, not an inventory of request types.

A catalogue grows by accumulation when there is no portfolio behind it: every department adds its own entries and nobody can say what is redundant. The difference between them is one of level, not size — the portfolio declares what value is delivered, the catalogue how it is requested.

Related terms

Enterprise service management

Applying the discipline of IT service management — catalogue, requests, SLAs, knowledge — to services delivered by any area of the organization.

Requestable offering

The condition met when an offering is visible, current, and its process has an operational entry point.

Service

A unit of value the organization offers to an internal or external stakeholder, underpinned by capabilities and resources.

Service offering

The concrete, requestable form in which a service is presented and consumed; the user-facing side of the service.

Service portfolio

The set of services an organization offers, understood as the operational expression of its value proposition rather than an administrative list of request types.