Service offering
Also called: offering
The concrete, requestable form in which a service is presented and consumed; the user-facing side of the service.
The concrete, requestable form in which a service is presented and consumed; the user-facing side of the service. Several offerings may share one process, and its name should match what the user recognizes, not the technical process behind it.
It is the most frequently skipped link, and its absence produces an unmistakable symptom: services the organization claims to provide that nobody knows how to request. The offering is what makes a service consumable.