The business orchestration platform your architecture runs on.
Dexon BPM is a business orchestration and automation platform — the market Gartner evaluates as business orchestration and automation technologies (BOAT). It orchestrates long-running, stateful processes across people, systems, APIs and data in a single process model, inside and outside IT, on one engine and one repository. Dexon ServiceDesk and Dexon Architect are built on Dexon BPM, and each one includes it.
One model of the business, three ways in
One platform, two products built on it
Each product includes Dexon BPM. Start where your priority is — service management, business architecture or any critical process — and the next step is a new use of the same platform, not a new purchase.
Business orchestration platform
Dexon BPM
The platform: long-running stateful processes, people, systems, data, documents and AI orchestrated on one engine and one repository. Every process of the organization, inside and outside IT.
ITSM platform built on Dexon BPM
Dexon ServiceDesk →
Incident, request, problem, change, knowledge, configuration and service levels — with the portal, the CMDB and IT assets. Built on Dexon BPM, PinkVERIFY-certified in 12 ITSM processes.
Digital twin of an organization built on Dexon BPM
Dexon Architect →
Strategy, capabilities, services, offerings, processes, risks and indicators in one model — with a conformance verifier that checks fifteen integrity rules over the live repository.
What only one model can show: the service a user requests in ServiceDesk is the service Architect models, linked to the capability it serves and the process Dexon BPM executes. No data travels between products, because underneath there is only one repository.
What a business orchestration platform must do
The control plane for the organization’s processes
The capabilities that define this market, and where each one lives in Dexon BPM. What arrives next is shown with the month from which it is available for a demonstration or a proof of concept.
| Capability | In Dexon BPM | Availability |
|---|---|---|
| Long-running, stateful process orchestration | Executable BPMN with states, timers, service levels, subprocesses launched per record and adaptive case management — for cases that last days, months or years. | Available |
| People, systems and APIs in one process model | Assignment by role, group, calendar and workload; REST API, web services and the native integration engine inside the same process. | Available |
| Connectivity by API and events | REST API, published services and integration with change data capture, with triggers by database change, query and message configured from the web. Next: packaged application connectors. | AvailablePackaged application connectors: December 2026 |
| Low-code, business–IT collaboration and platform governance | Browser designers, no-code configuration with low-code expressions where they are clearer, deny-by-default profiles and an unalterable event log. Definitions exported and promoted between development, test and production with their own log, and security events and audit tables streamed to your SIEM as structured CEF or JSON records. | Available |
| AI inside the governed process | Classification, duration and breach prediction, a grounded assistant and a models console with versions, accuracy, drift and conditional promotion — assessed within PinkVERIFY. | Available |
| Agent interoperability through open protocols | Dexon BPM speaks MCP: Microsoft 365 Copilot, Claude or your own agents discover the platform’s tools — each with its schema and the same permission as the screen behind it — and use them under each user’s Entra ID identity, every call audited. | Available |
| Governed AI agents and their coordination | Agents registered with declared limits — allowed actions, confidence threshold, human approval gate and daily cap. An activity whose executor is an agent is handed to it automatically, closure keeps the human gate, and every decision is logged with its reason. | Available |
| Human task emulation (computer use) | A process activity hands work in an application without an API to a computer-use agent, with the same permissions, limits and log as any executor. | December 2026 |
The structural difference
A process engine, not a catalogue of templates.
Most enterprise tools are products built around a fixed set of templates: you configure within what the vendor anticipated. You will keep the tool you choose today for five years, and in five years your structure, your services, your suppliers and the regulation governing you will all change. Each of those changes will be either a configuration your team makes in an afternoon, or a request to the vendor with a quote and a schedule.
| A closed tool | A process engine | |
|---|---|---|
| What can be changed | Whatever the vendor anticipated someone would want to change | Whatever can be modelled as a process |
| If you need something unforeseen | A request, a quote, a schedule — or waiting for the roadmap | It is modelled and published |
| Who does it | The vendor or a certified partner | Your team, from the browser |
| At the next update | Custom development must be retested | Configuration survives |
Three questions worth asking any vendor, ourselves included: Can my team change it without you? Is that configuration or development? Does it survive the next update?
The capabilities of the platform
Built in-house, natively integrated
These are not products from different vendors joined by an integration project. They share the same data model, the same CMDB and the same governance — which is why the inventory and the ticket live in the same record. Every one of them is included in Dexon BPM, and in each product built on it.
Workflow
Conditional routing, parallel tasks, dynamic approvers, deadlines on business calendars and append-only history — the same engine across every record type.
ETL & integration
REST API, scheduled and event-driven exchange with databases, files and web services, plus directory, email and discovery — with the authoritative source of every attribute on record.
Documents
Version trees, permissions, search by content, signature with time stamp — with document requirements enforced as gates the workflow will not pass without.
BI & KPIs
Scorecards under strategic objectives, targets by period, drill-down from the aggregate to the source record, and projection that never overwrites a measurement.
IT asset management
Inventory through the Dexon Agent, a CMDB that maintains itself, SNMP network discovery, licensing measured on real usage, and remote control recorded on the case.
Licensing
End users are not licensed
One licensing model for the whole platform, and for each product built on it: management users — those who handle and operate, named or concurrent — and endpoints running the Dexon Agent. Nothing is licensed per module, and a licence registers with no Internet connection and takes effect immediately. Your entire workforce, the other companies in the group and the third parties taking part in a case can all use the platform at no incremental cost.
The paradox worth checking with any vendor: if your goal is to increase self-service — that is, more people using the platform — then under a model that licenses every user, meeting that goal raises your bill. And that does not show up in the year-one proposal: it shows up at the year-three renewal.
Deployment models
The platform’s proof
Dexon ServiceDesk is the ITSM platform built on Dexon BPM.
The certification belongs to the platform: Pink Elephant certified Dexon BPM in twelve ITSM processes, and Dexon ServiceDesk runs them. The same engine runs taxpayer audit, citizen services, budget execution and medical claims audit — processes that never touch IT.
That is the most economical demonstration of our whole thesis. If the platform carries an audited service desk and the missions of regulators and governments, it carries procurement, hiring, supplier management or any process with forms, approvals, deadlines and evidence.
See the twelve certified processes →Test what it costs to change it
Pick one of your processes, with its real rules and its awkward exceptions. We configure it with you, live, so your team sees the true cost of a change — not just how the platform looks once configured.