Glossary

Value proposition

A concrete statement of what outcome a stakeholder expects, under what condition they recognize the value as delivered, and which indicators verify it.

A concrete statement of what outcome a stakeholder expects, under what condition they recognize the value as delivered, and which indicators verify it. If it cannot be expressed in those terms, it is not precise enough to guide process design.

The sufficiency test is demanding on purpose. If a value proposition cannot state the condition under which the stakeholder recognises that value was delivered, it cannot guide either the process design or the indicator that verifies it — and the process will end up designed against the intuition of whoever models it.

Related terms

Business Model Canvas

A tool describing on a single canvas how an organization creates, delivers and captures value, covering segments, value proposition, channels, relationships, revenue, resources, activities,…

KPI

A measure that quantifies a declared attribute of something in the architecture, and therefore verifies whether an objective was met.

Service portfolio

The set of services an organization offers, understood as the operational expression of its value proposition rather than an administrative list of request types.

Traceability chain

The ordered relationship from strategy through capabilities, services, offerings, processes and data to the indicators that verify results.

Value co-creation

The principle that value is not produced by the provider alone but arises from the interaction between provider and consumer.

Value stream

The end-to-end sequence of value-adding stages that produces an outcome for a stakeholder.