Glossary

Organizational adoption

Also called: adoption

The extent to which people actually use the designed process, capture data with quality and use indicators to decide.

The extent to which people actually use the designed process, capture data with quality and use indicators to decide. It must be designed as part of the implementation, not treated as end-stage training.

It is measured by the quality of the data captured, not by training attendance. A process people half-use produces incomplete records, and indicators built on those are worse than having no indicators at all.

Related terms

ADKAR

A model holding that organizational change requires individual change through five outcomes: awareness, desire, knowledge, ability and reinforcement.

Data quality

The degree to which data are accurate, complete, consistent, timely, valid and unique.

Role governance

The assignment of permissions and accountabilities by institutional function rather than by individual, so the solution does not depend on specific people.

Role-based training

An approach organizing training around each person's operational accountability rather than by generic tool functionality.