Glossary

Measurement object

Any metamodel object on which an indicator rests: capability, service, offering, process, activity, entity or CI.

Any metamodel object on which an indicator rests: capability, service, offering, process, activity, entity or CI. The rule is that no floating metrics exist; every KPI declares which object and which attribute it quantifies.

Declaring it prevents the floating indicator. When a KPI does not say which object it rests on, nobody can answer who is accountable for it or what would have to change to move it.