The list is public. Here it is, in full.
We say Dexon BPM is the only BPM platform on the PinkVERIFY list, certified across 12 ITSM processes. That is not a claim to take on our word: Pink Elephant publishes the list. This page reproduces it as read on the original, so that you can compare before asking anyone for a demonstration.
How to read it
Three things the count alone does not tell you
What kind of engine runs underneath
Every other tool on the list is a service management product. Dexon BPM is a business orchestration platform: Dexon ServiceDesk is the ITSM platform built on it, and the same platform runs taxpayer audits and citizen services. The certification belongs to Dexon BPM — proof that the platform executes.
Whether the AI was assessed
AI Capability is a distinct criterion with its own evidence. Only eight tools on the list hold it. Any vendor can say it has AI; fewer can show an auditor looked at it.
How long the tool has been there
Certifications are renewed against current criteria. Dexon BPM has been on the list, without interruption for 14 years — and is valid until 2 August 2027.
The list
Certified tools, sorted by number of processes
| Tool | Vendor | Processes | AI Capability | Years on the list | Certified processes |
|---|---|---|---|---|---|
| Alemba Service Manager version 10 | Alemba | 25 | 8 | AVMCHGIMAMBRMOCMGRCKMSDMAPMPJMRDMSCACONSLMRMSTWRMSCOFMCAPPIMSPMVM | |
| Citsmart X V10 | Cervello | 24 | Yes | 14 | AIAVMCAPCHGBRMPIMGRCIMITOAMKMMAPMRDMRMSCOSCACONSDWRMFMPJMSLMSPM |
| BMC Helix 25.4 | BMC | 18 | Yes | 15 | AIAMAVMCAPCHGCONFMGRCIMITOKMMAPMRDMRMSCASDSLM |
| ServiceNow Australia | ServiceNow | 18 | 14 | AVMCAPCHGRDMIMITOAMKMMASPMPMPJMSCACONSCOSDSLMRM | |
| Run2Biz 4Biz Oxygen | run2biz | 18 | 6 | AMAVMCAPCHGCONMAFMIMITOKMPMRDMRMSCASCOSDSLMSPM | |
| Helppeople ITSM | helppeoplecloud | 16 | 16 | AVMCAPCHGCONMAFMIMKMPMRDMRMSDSCASCOSLMSPM | |
| Proactivanet 10.26 | proactivanet | 16 | 15 | AVMCAPCHGCONIMKMPMRDMRMSCASCOSLMSPMITOAMSD | |
| ITSM and ITAM v2025.4 | Ivanti | 14 | 17 | AMAVMCHGCONFMIMKMPMRDMRMSCASLMSPMSD | |
| Cervello ESM Suite v2 | Cervello | 14 | Yes | 14 | AIFMGRCITOCHGIMPMRMCONAMMARDMSCASLM |
| iET ITSM v10.1 | iETSolutions | 13 | 22 | AMAVMCHGIMKMPMRDMRMCONSCASDSPMSLM | |
| IBM Maximo IT v9.2 | IBM | 13 | Yes | 4 | AMAISDCHGFMIMKMPMRDMRMCONSCASLM |
| Dexon BPM | Dexon Software | 12 | Yes | 14 | AICHGCONIMAMKMPIMPMRMSCASLMSD |
| Everest Infraon Infinity Version 7 | EverestIMS | 12 | 8 | CHGMAKMPMRMCONSCASLMSPMIMRDMSD | |
| Aranda Service Management (ASMS) version 9 | Aranda | 11 | 20 | CHGIMITOAMKMPMSCACONSDSLMRM | |
| Matrix42 Enterprise 25.4 | Matrix42 | 11 | 13 | CHGRDMIMAMKMMAPMSCASDCONRM | |
| HaloITSM 2.208.53 | HaloITSM | 11 | Yes | 2 | AIAMCHGCONIMKMPMRMSCASDSLM |
| ManageEngine ServiceDesk Plus | ManageEngine | 10 | Yes | 13 | AMAIKMSDCHGCONRDMIMRMPM |
| Serviceaide Intelligent Service Management | Serviceaide | 10 | 12 | AVMCHGCONMAIMKMPMRMSLMSD | |
| HCL BigFix Service Management v27 | HCL Technologies | 8 | 2 | SCAIMPMKMCHGRMCONSD | |
| ALVAO | ALVAO | 6 | 16 | IMAMPMSCACONRM | |
| C2 ITSM v4.19.1 | C2 ATOM | 6 | 14 | AMCHGIMPMRDMRM | |
| Vision Helpdesk Version 5.7.4 | Vision Helpdesk | 6 | 9 | AMCHGIMPMRDMSCA | |
| Freshservice 2026 | Freshworks | 6 | 8 | AMCHGIMPMRMSCA | |
| NetkaQuartz Service Desk X v2.7.0 | Netka System | 5 | 11 | CHGIMAMKMPM | |
| IT Care Center (ITCC) R26.3 | IT Care Center | 4 | 7 | CHGIMPMRM | |
| Cloudwise ITSM 6.4.2 | Cloudwise | 4 | 2 | IMKMRMSD | |
| Oxari 2.0.485.0 | Infonet Projekt SA | 4 | 2 | AMKMIMPM | |
| Inspur ITSM Platform Version V6.4.1 | Inspur | 4 | 2 | IMKMRMSD | |
| Oomnitza IT Asset Management | Oomnitza | 4 | 2 | AMCONSCARM | |
| SysAid ITSM | SysAid | 3 | 15 | CHGIMPM | |
| TIVIT Sensr – Version 4.47 | TIVIT | 3 | — | CHGIMRM | |
| SolarWinds Service Desk | SolarWinds | 2 | 10 | IMRM | |
| Digital Desk 5.1 | Digital Desk | 2 | 6 | IMPM | |
| AuditPro 12 | truconneXion | 2 | 2 | AMCON | |
| Saimontech 8.01 | Seguritech Privada | 2 | 2 | MAITO | |
| Ravenna, version 1.0 | Ravenna Software | 2 | Yes | — | AIRM |
Source: Pink Elephant, PinkVERIFY certified toolsets, read on 31 August 2026. Names, versions, process codes and years are as published there; the version of the assessment criteria each tool was certified against is not reproduced here. The list changes as vendors are certified and renewed — the original is always the authority. Dexon BPM's signed certificate (PDF)
Process codes
- AI
- AI Capability
- AM
- IT Asset Management
- CHG
- Change Management
- CON
- Configuration Management
- IM
- Incident Management
- KM
- Knowledge Management
- PIM
- Performance and Improvement Management
- PM
- Problem Management
- RM
- Request Management
- SCA
- Service Catalog Management
- SD
- Service Desk
- SLM
- Service Level Management
- AVM
- Availability Management
- CAP
- Capacity Management
- CI
- Continual Improvement
- EM
- Event Management
- FM
- Financial Management
- IAM
- Identity Access Management
- ITO
- IT Operations Management
- SPM
- Service Portfolio Management
- PJM
- Project Management
- RDM
- Release and Deployment Management
- SM
- Security Management
- SCO
- Service Continuity Management
- VT
- Validation and Testing
- VM
- Vendor Management
- WRM
- Workforce Resource Management
Compare it on one of your processes
A service desk and a taxpayer audit share the same anatomy: intake, classification, validation, a deadline, evidence. We will show both running on the same engine.