Process reengineering
Also called: BPR
The tradition holding that automating a fragmented structure accelerates a bad design rather than fixing it, and that redesign must start from the customer, the outcome and the complete flow…
The tradition holding that automating a fragmented structure accelerates a bad design rather than fixing it, and that redesign must start from the customer, the outcome and the complete flow of work. It is the direct antecedent of the objective-driven approach.
Its central warning still holds and explains many failed projects: automating a fragmented structure accelerates a bad design. The result is arriving sooner at the same wrong place.