Glossary

Process enablers and enterprise capabilities

The distinction between what makes a process mature (design, performers, owner, infrastructure and metrics) and what makes an enterprise mature (leadership, culture, expertise and governance).

The distinction between what makes a process mature (design, performers, owner, infrastructure and metrics) and what makes an enterprise mature (leadership, culture, expertise and governance). No process can sustain a maturity higher than its enterprise supports.

The distinction explains why an excellent process can fail in an immature organization: design, ownership and metrics belong to the process, but culture, governance and architecture belong to the enterprise, and no single project fixes those.

Related terms

Business capability

What an organization must know how to do, expressed independently of who does it or which system supports it.

Dexon maturity model

A five-level scale running from basic documentation to governed executable architecture.

Process owner

The single role accountable for a process's objective, design, performance, approval, changes and improvement.