Glossary

Mandatory by state

A rule defining which data are required at each point of the process, rather than demanding everything up front.

A rule defining which data are required at each point of the process, rather than demanding everything up front. It allows capturing information when it is genuinely available and avoids forms the user cannot complete.

Demanding everything up front looks rigorous and produces the opposite: people invent values in order to move on. Asking for each item at the point where it is actually known is what makes quality sustainable.