Glossary

Evidence-based continuous improvement

Also called: continuous improvement

The practice of redesigning from operational data (timings, backlog, rework, exceptions, data quality, satisfaction) rather than opinion or perceived efficiency.

The practice of redesigning from operational data (timings, backlog, rework, exceptions, data quality, satisfaction) rather than opinion or perceived efficiency. Measurement does not close the cycle: it opens the next redesign cycle.

The adjective does all the work. Opinion-based continuous improvement produces changes that rotate with whoever is in charge; evidence-based improvement starts from timings, rework and exceptions nobody disputes because they are on record.

Related terms

BPM lifecycle

The sequence of process identification, discovery, analysis, redesign, implementation and monitoring.

Demonstrable maturity

The principle that maturity assessment rests on evidence extractable from the platform rather than on declarative self-assessment.

PDCA

A four-step improvement cycle: plan, do, check, act. Here it translates into interpreting indicators and forming a hypothesis, adjusting in a controlled environment, validating end-to-end and…

Post-go-live governance

The set of practices that preserve architectural coherence after go-live: reviewing the catalog and capability map, re-approving processes when they change, and evolving the data model by design.

Process mining

Reconstructing how a process actually runs from the event logs its systems already produce, rather than from what people describe in workshops.

Rework

The repetition of work already performed because of errors, incomplete data or returns.